{"id":18780,"date":"2024-03-16T14:27:58","date_gmt":"2024-03-16T20:27:58","guid":{"rendered":"https:\/\/thetechplex.com\/?page_id=18780"},"modified":"2024-03-31T14:06:04","modified_gmt":"2024-03-31T20:06:04","slug":"what-to-expect","status":"publish","type":"page","link":"https:\/\/thetechplex.com\/what-to-expect\/","title":{"rendered":"What To Expect"},"content":{"rendered":"\n

\n\t\tWhat To Expect\n\t<\/h1>\n

\n\t\tOur Commitment\n\t<\/h2>\n

\n\t\tOur clients’ interests are our interests and we are dedicated to delivering a professional service that lends to our clients’ success.\n\t<\/h3>\n

\n\t\tIn other words, we get the job done, and we get it done well.\n\t<\/h3>\n

\n\t\tWho We Serve\n\t<\/h3>\n\t
    \n
  1. Website owners who wish to delegate the technical responsibilities for their websites, and<\/li>\n
  2. Web development companies who wish to outsource the technical care of their client websites.<\/li>\n<\/ol>\n

    \n\t\tWhat We Provide\n\t<\/h3>\n\t
      \n
    1. An economical alternative to hiring in-house technical website support, and<\/li>\n
    2. Hands-on, real person technical expertise with over twenty years of online experience.<\/li>\n<\/ol>\n

      \n\t\tQuestions & Answers\n\t<\/h2>\n

      \n\t\tSome common questions and answers…\n\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t

      Where do I request additional information before I buy?<\/h4>\n\t\t\t\t\t

      We welcome your pre-purchase enquiries.\u00a0 Use our secure form<\/a><\/strong> to send us your questions and we will reply at our earliest opportunity.<\/p>\n\t\t\t\t\t\t\t\t\t\t

      Can I request a review of my website before I decide to purchase?<\/h4>\n\t\t\t\t\t

      We can certainly provide an initial review of your website and provide you with recommendations.\u00a0 We may have some questions ourselves that help provide a clearer assessment of your website environment.<\/p>\n\t\t\t\t\t\t\t\t\t\t

      Do you provide maintenance services for multi-site installations?<\/h4>\n\t\t\t\t\t

      We do.\u00a0 And we would also provide a custom pricing following our initial assessment that adjusts in your favour since multi-sites are housed under a single WordPress installation.\u00a0 In other words, if your multi-site houses 10 single websites the price would not<\/strong> be 10 times the price of one plan.\u00a0 Rather it would be a reduced multiple determined in our assessment.<\/p>\n\t\t\t\t\t\t\t\t\t\t

      My website has been hacked. Can I still get a Maintenance Service?<\/h4>\n\t\t\t\t\t

      You can, but your website would need to be cleaned of all malware before we could begin the Maintenance service.<\/p>\n

      You can have the website cleaned yourself or you can purchase Service Hours<\/a><\/strong> and we can take care of that for you.\u00a0 We recommend purchasing one hour so that we can do an initial review and either clean the malware or notify you with an estimate to complete the cleaning.<\/p>\n\t\t\t\t\t\t\t\t\t\t

      Why do you request payment before the work is done?<\/h4>\n\t\t\t\t\t

      We have found pre-payment to be more efficient than invoicing for payment afterwards.\u00a0 It reduces our administrative overhead which in turn allows us to devote more of our time to the actual service work.<\/p>\n

      We understand the hesitancy to pre-pay for our services, but we enjoy a favourable and trusted reputation amongst all our clients, and we have that reputation because we have worked diligently to earn it.\u00a0 All our clients know that they will receive the service they pay for and we are confident in our service delivery.<\/p>\n

      However, we invite and welcome any questions you might have before contracting our service.\u00a0 Please contact us<\/a><\/strong> with your questions and we will try to have answers that satisfy your concerns.<\/p>\n

      \u00a0<\/p>\n\t\t\t\t\t\t\t\t\t\t

      What is your turnover time for service delivery?<\/h4>\n\t\t\t\t\t

      We allow up to 48 hours to commence work on service requests.\u00a0 We strive to complete those requests within that 48 hours, however depending on the complexity of the service we at the very least ensure that work has commenced within 48 hours of the initial request.<\/p>\n\t\t\t\t\t\t\t\t\t\t

      On the checkout, why does it say payments are made to UserTutor Corp?<\/h4>\n\t\t\t\t\t

      UserTutor Corporation provides the administrative services we need, such as payment processing and subscription management.\u00a0 By them handling these functions we can devote our time specifically to our service work.<\/p>\n

      In short, you are paying TheTechPlex at checkout.<\/p>\n

      \n\t\tService Terms\n\t<\/h2>\n

      \n\t\tAll service purchases are subject to these Service Terms\n\t<\/h3>\n

      \n\t\tServices Delivery\n\t<\/h3>\n\t

      We deliver our website services in accordance with the following:<\/strong><\/p>\n

        \n
      • We strive for a 48-hour turnover time on updates to content and design.\u00a0 More often than not we complete such updates sooner, but you can expect that we begin our work within 48 hours of your initial request with completion based on the amount of updates required.<\/li>\n
      • Website updates to core files, themes, and plugins are performed on a daily basis.\u00a0 We are hands-on for these updates so that in the event of a server glitch or coding error in an update we can restore site operation almost immediately and address the issue which caused the error.<\/li>\n
      • At the close of each month, in the first week following, we provide a report of the work performed during that month.\u00a0 The report is an overview that summarizes the work performed and which allows you to regularly evaluate the extent of your service needs.<\/li>\n
      • A support account will be available on our website where you can log in and request updates or report issues, and track the progress as we attend to and complete or resolve those items.<\/li>\n<\/ul>\n

        \n\t\tService Parameters\n\t<\/h3>\n\t

        Our website services are defined within the following parameters:<\/strong><\/p>\n

          \n
        • Service prices are calculated based upon our hourly rate of $75.00 per hour.\u00a0 That means you can expect a minimum service delivery as follows:
          \nWordPress Maintenance Basic – 3 hours per month
          \nWordPress Maintenance Plus – 8 hours per month
          \nWordPress Maintenance Complete – 14 hours per month<\/li>\n
        • Where services required exceed those monthly parameters we reserve the right to either perform the additional work as a courtesy, or to discuss any additional billing where deemed necessary.<\/li>\n
        • We do not account as hours applied for any research and testing we perform in the course of delivering our regular day to day services.\u00a0 Such research and testing is just something we do to help ensure successful service delivery.<\/li>\n
        • Service hours are not accumulable.\u00a0 They cannot be banked and rolled over to another month, although our time estimates for each service are derived from our years of active service delivery and we are confident full service+ is delivered every month.<\/li>\n
        • With the exception of Support Hours, each service is delivered as a monthly subscription.\u00a0 That subscription is one that you can opt to cancel at any time.\u00a0 And should you opt to cancel the subscription we will continue to deliver your service until the end of that subscription month.<\/li>\n
        • The $75.00 one-time setup fee is non-refundable.\u00a0 It is applied to our initial evaluation of your website and our maintenance planning.<\/li>\n
        • Monthly subscription payments are non-refundable when service has already commenced in the month payment is applicable to.\u00a0 In the rare event of a payment being processed in a subsequent month following a cancellation of service, that payment is fully refundable.<\/li>\n<\/ul>\n

          \n\t\tService Environment\n\t<\/h3>\n\t

          The following conditions are required or applicable to service delivery:<\/strong><\/p>\n

            \n
          • We begin all service work with an initial assessment of the website and require access credentials to the website and the hosting account.<\/li>\n
          • We install specific plugins for security and website management which greatly assist our service delivery.\u00a0 These plugins are tested and trusted, and used extensively in our work.<\/li>\n
          • Where a website is infected with malware an initial cleaning will be required before commencing services.\u00a0 An additional cost will be incurred at an amount to be determined and agreed upon.<\/li>\n<\/ul>\n
            \n\t\tWebsite Services\n\t<\/h5>\n
            \n\t\tWhat To Expect\n\t<\/h5>\n
            \n\t\tOur Associates\n\t<\/h5>\n
            \n\t\tWhat We Do\n\t<\/h5>\n\t

            We specialize in WordPress website management, ensuring your site remains secure and optimized for peak performance.<\/p>\n\t\t\t\t\"TheTechPlex\"\n\n","protected":false},"excerpt":{"rendered":"

            Our Commitment Our clients’ interests are our interests and we are dedicated to delivering a professional service that lends to our clients’ success. In other words, we get the job done, and we get it done well. Who We Serve Website owners who wish to delegate the technical responsibilities for their websites, and Web development…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18780","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/thetechplex.com\/wp-json\/wp\/v2\/pages\/18780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thetechplex.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thetechplex.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thetechplex.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thetechplex.com\/wp-json\/wp\/v2\/comments?post=18780"}],"version-history":[{"count":25,"href":"https:\/\/thetechplex.com\/wp-json\/wp\/v2\/pages\/18780\/revisions"}],"predecessor-version":[{"id":18902,"href":"https:\/\/thetechplex.com\/wp-json\/wp\/v2\/pages\/18780\/revisions\/18902"}],"wp:attachment":[{"href":"https:\/\/thetechplex.com\/wp-json\/wp\/v2\/media?parent=18780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}