Your website will be continually monitored, with automated scans performed on a regular basis. Alerts and notifications are sent out immediately on any occurrence, and a technician will quickly attend to the issue.
A visual inspection is conducted daily as part of our “rounds” where we will confirm that your website is online and performing as expected.
Updates, upgrades and off-server backups are performed minimally once a month, though often twice a month or every week. Visual reviews and manual scans are also conducted at those times, and assessments are made for implementing preventative measures, and recommendations for improvement.
Important: You will only pay for what you agree to.
Our commitment to your interests can see us perform services beyond the scope of your original plan. That is our choice. You will never be invoiced for any work that you have not authorized.